Case Studies

The challenge Timber-frame projects pass through an unusually interconnected sequence of technical and commercial decisions. Design reviews influence quotations; approvals affect production schedules; material and capacity constraints affect manufacture; dispatch depends on readiness on site; and multiple external participants need access to different information. Disconnected spreadsheets and tools make it difficult to maintain...

The challenge NI Counselling had built demand for its services, but its administration could not keep pace. Referrals, therapist availability, matching and appointments depended on a labour-intensive combination of messages, email, calendars and spreadsheets. Two people were struggling to administer a network of approximately 20 therapists. The constraint was no longer customer interest...